Shipping policy

Last updated: October 29, 2026

Where we ship

Solved Goods currently ships to addresses within the 50 United States. We do not ship to P.O. boxes, APO/FPO addresses or outside the US at this time.

Shipping cost

Standard shipping is free on all orders.

Processing time

Orders are processed within 1–3 business days (Monday to Friday, excluding US federal holidays). You will receive a confirmation email when your order is placed and another email with a tracking number once it ships.

Delivery time

The estimated delivery time for your order is shown at checkout and depends on the product and your location. Delivery times are estimates and are not guaranteed; carrier delays can occasionally occur, especially during peak seasons.

Tracking

Every order ships with tracking. If your tracking has not updated for several days, or your package shows as delivered but you cannot find it, please contact us and we will help.

Wrong address

Please double-check your shipping address at checkout. If you notice a mistake, contact us as soon as possible — we can update the address only if the order has not shipped yet.

Damaged or lost packages

If your order arrives damaged, or is lost in transit, contact us within 7 days of the delivery date (or the expected delivery date) and we will send a replacement or issue a full refund.

Solved Goods is a brand of Franco Group LLC, a New Mexico limited liability company.