Terms of service

Last updated: October 29, 2026

Overview

This website, Solved Goods (the "Site"), is operated by Franco Group LLC, a New Mexico limited liability company ("we", "us" or "our"). By visiting the Site or purchasing from us, you agree to these Terms of Service. If you do not agree, please do not use the Site.

Online store

You must be at least 18 years old, or the age of majority in your state, to place an order. You agree not to use our products or the Site for any unlawful purpose.

Products and descriptions

We do our best to describe and display our products accurately. Colors and details may vary slightly depending on your screen. Our massage and relaxation products are personal-care devices intended for relaxation; they are not medical devices and are not intended to diagnose, treat, cure or prevent any disease or condition. Please read each product's instructions and precautions before use, and consult your doctor if you have a medical condition, are pregnant or have any concern.

Prices and payment

All prices are in US dollars. We reserve the right to change prices and to discontinue products at any time. We may refuse or cancel an order, for example in case of a pricing error or suspected fraud; if we cancel an order after payment, we will issue a full refund.

Shipping, returns and refunds

Shipping and returns are governed by our Shipping Policy and Refund Policy.

Intellectual property

All content on the Site, including text, images, logos and brand names (Solved Goods, Mewflow, CerviAxis and Ocuna), belongs to us or our licensors and may not be used without our written permission.

Third-party services

Payments and certain other services are provided by third parties such as Shopify and payment processors, subject to their own terms.

Limitation of liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental or consequential damages arising from your use of the Site or our products. Our total liability for any claim related to a product will not exceed the amount you paid for that product.

Governing law

These Terms are governed by the laws of the State of New Mexico, United States, without regard to its conflict-of-law rules.

Changes

We may update these Terms from time to time. Changes apply from the date they are posted on this page.

Contact

Questions about these Terms? Email hello@solvedgoods.com or use our contact page.